• you will receive an email for the journey quotation. You are responsible for checking that the details received to us are correct.If you accept our quote by sending an email, you will receive a 'Journey confirmation' email . This will contain all instructions.
  • When carrying luggage, all hard cases or boxes must be placed in the boot. Only a reasonable amount of hand luggage may, with the chauffeurs approval, be carried inside the car.
  • The chauffeur will choose what is in his opinion the best route to a particular destination according to traffic conditions and will always drive at a reasonable speed accordingly. If traffic conditions including road closures, accidents, unforeseen heavy traffic etc prevents the chauffeur from arriving on time, and this results in missed appointments or forwarding travel plans etc, IZ VIP Chauffeurs cannot be held responsible for any loss incurred, although every effort will be made to ensure the car arrives on time.
  • Any job quoted for a set fee for a specific journey including hours and miles to be travelled is calculated on the information received at the time.
  • Smoking is not permitted in any of our vehicles. No food or drink is allowed to be consumed in the vehicles unless you have the chauffeurs approval.
Cancellation Policy 
  • Any booking cancelled with less than 24 hours notice of the time of hire will forfeit 50% of the cost.
  • There will be no charge for cancellations over 24 hours.
  • All our chauffeurs are licensed, DBS checked through the Council and have a wealth of expertise, ensuring we provide professionalism at all times when interacting with ours clients.
  • IZ VIP CHAUFFEURS use their own transport wherever possible but do use third party companies where appropriate.
  • Please ensure you give us your flight details,arrival times and day in to the UK and not your departing information.
  • On journeys collecting from an airport, as standard,IZ VIP CHAUFFEURS allows all passengers half hour maximum from the time requested by customer to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.
  • Gratuity is left to the clients discretion.

Any work we undertake shall be subject to these conditions with no exception, so please ensure you have read and fully agree to these terms and conditions before booking.